MCU Holdings Maintains A Focus on Compliance
MCU Holdings’ strong focus on compliance allows our collections agency to reliably build and maintain trust with our valued customers. We strive to make continuous improvements in our processes, and our team of receivables management professionals concentrates on delivering the highest levels of quality, security, and compliance.
Ethical Business Practices
All MCU Holdings collection activities follow the Fair Debt Collection Practices Act (FDCPA) and other applicable rules and laws associated with the debt collection business. We consistently review the Consumer Federal Protection Bureau (CFPB) and FDCPA compliance policies and procedures to ensure data and records are handled properly and within federal guidelines. Our clients trust that we have their best interests at heart and protect their reputation and brand by committing to compliance.
Knowledge and Integrity
Making these standards a top priority and staying committed to resolving consumer concerns has also earned MCU Holdings an A+ rating with the Better Business Bureau (BBB) Our reputation is built on our ethical business practices, full integrity, and conducting all interactions with honesty and candor. We invest in our training and continuing educational development programs to ensure our organization and our collections representatives abide by internal rules of conduct and external rules and regulations.
Our Corporate Culture of Compliance
Our corporate culture is grounded in strong values, our ethics policy, and staying current with legal and regulatory changes impacting our business and our customers. Our success stems from investing in the development of our people. Compliant debt collection is an art and our employee development programs are designed to help our team build core skill sets including industry knowledge, system expertise, and relationship management. We understand that by giving our team the tools and knowledge they need to feel empowered, we build stronger consumer relationships and increase consumer satisfaction.
Empowering Our Employees
Our experienced executive management team is active in the receivables management marketplace and implements industry best practices to keep us focused on compliance. “We have found that our company’s focus on compliance increases efficiency and effectiveness because our employees have all the resources they need and are trained to know, intuitively, how to respond to and resolve any issues,” explains MCU Holdings’ Managing Member, Alan Malke. “Our collections agents are armed with the knowledge, critical regulatory information, and compliance updates that support them in delivering excellent customer service.”
Receivables Management Expertise
We continually strive to stay on the cutting edge of the receivables management industry as members of ACA International and leverage these resources to enhance our compliance training programs. Memberships in professional organizations allow us access to reports and publications providing crucial industry insights, analysis, and best practices to support effective decisions. We also share vetted and valid consumer resources through our website, providing financial wellness information to clients and customers.
Connecting with Consumers
We connect with consumers to deliver a seamless and positive experience during the account resolution process, and leverage omni-channel communications to keep information flowing efficiently. Our ability to harness these various digital platforms allows us to meet a large variety of consumer needs based on their unique preferences and collect valuable feedback. This feedback helps us offer the most relevant training to our staff and ensure that we maintain our high standards of service.
Confidence in MCU Holdings
We continually seek ways to further engage with consumers through social media to help solve problems and link to reliable information. Each interaction is important to us and we encourage consumers to follow MCU Holdings on Facebook, connect with us on LinkedIn, and subscribe to our YouTube channel to enhance these experiences. Connecting with our network allows us to communicate with consumers and provide them confidence that our company follows all regulations while continuously demonstrating compliance in all aspects of financial law.
About MCU Holdings
MCU Holdings is a third-party collection company that prioritizes helping consumers get in good standing with their creditors. MCU prides ourselves on being respectful and compliant to all of the aspects of the Fair Debt Collections Practices Act. Through innovations in the tech world we are able to help all of our clients excel in reaching the consumers. For more information or to contact us, please visit mcu-holdings.com or call us at (866)-432-3368.
