MCU Holdings FAQ

Consumers have questions, and we have answers. Please refer to our most frequently asked questions for answers to some of the most common questions we receive from consumers. If you are unable to find the answer you need below, we encourage you to call our representatives at 866-432-3368.

Who Is MCU Holdings?2020-12-23T12:50:39-05:00

MCU Holdings is a professional third-party debt collection company located in Coral Springs, FL. We provide customized debt collection programs for a variety of creditors and best-in-class experiences for consumers. Through the right mix of technology, people, and compliance, we help guide consumers and clients to account resolution.

What Should You Do If You Receive A Call From MCU Holdings?2023-01-18T10:13:56-05:00

You may reach us by phone at 844-593-7299 or by emailing customerservice@mcuholdings.com Monday-Thursday 9am-5:30pm and Friday 9-3pm.

Make a Payment Online2023-07-07T10:51:00-04:00

We offer a variety of options for making a payment on your account. Payments made online, over the phone, or by mail are processed and applied to your account within 48 hours of us receiving them.

You can make an online payment through our online payment portal using a credit card, debit card, or check. Our secure payment portal is easily accessed from your smartphone, tablet, or computer.

Our representatives are available to help you make a payment over the phone using your credit card, debit card, or check-by-phone. To make a phone payment, please call 866-432-3368. We are open Monday–Thursday from 9am to 5pm ET and Friday from 9am to 4pm ET.

We also accept payments by mail at our company headquarters. Please do not mail cash and be sure to include your account number with your payment.
MCU Holdings
11788 W Sample Road, Suite 103
Coral Springs, FL 33065

Who Does MCU Holdings Collect For?2020-09-14T17:37:28-04:00

MCU Holdings works with reputable and professional creditors. When accounts become delinquent, creditors contract us to recover outstanding balances. This means that we work closely with both creditors and consumers to find amicable solutions that lead to the resolution of past due accounts. We provide creditors with compliant, high-quality debt collection services. Our team is focused on providing best-in-class service to creditors while offering the best possible experience for consumers through the resolution of the account.

Why Is MCU Holdings on My Credit Report?2020-09-11T16:54:10-04:00

We are a third-party collection agency that works with creditors to recover funds from past due accounts. Creditors, or lenders, report account delinquency to the credit bureaus. If we are appearing on your credit report, it is because your original lender has contracted us to conduct the debt collection activity on an account in your name. For additional questions regarding our credit reporting policy, please call us at 866-432-3368.

Who Can I Contact With My Concern or Complaint?2020-09-11T16:54:31-04:00

As a professional collection agency, we care about your experience while working with our company. If you encounter a problem or have a concern, we want to hear from you and will work to resolve your concern. Our team takes consumer feedback seriously and is committed to interacting with our consumers in a respectful and courteous manner. If you have a concern or a complaint, please contact our compliance team by emailing daniel@mcuholdings.com or calling 866-432-3368.

How Do I Reach an MCU Holdings Representative Directly?2020-09-11T16:54:55-04:00

To contact one of our representatives, please call us at 866-432-3368 or email our team at support@mcuholdings.com. Our team is available to answer your calls and reply to your emails Monday through Thursday, 9 AM-5 PM and Friday 9 AM-4 PM. For your convenience, additional information regarding our company and making payments can be found on our YouTube channel.

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