Coral Springs, FL-based collections agency, MCU Holdings, has earned an A+ rating with the Better Business Bureau (BBB). The A+ rating represents the BBB’s confidence that our company is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns. The rating is a reflection of our dedication to responsive customer service, compliance, and resolving any reported complaints.
MCU Holdings cares deeply about each consumer’s experience and is committed to resolving consumer concerns. We take consumer feedback seriously and will work diligently toward a resolution. “We are proud to receive this rating; it is a mark of trustworthiness and integrity sought after by businesses across all industries,” says MCU Holdings’ Managing Member Alan Malke. “Our A+ rating is a direct reflection of our team’s willingness to interact and put customer service at the heart of everything we do.”
BBB sets standards for ethical business practices and closely monitors compliance, providing consumers with unbiased reviews and timely insights. They use a weighted scoring scale of 13 factors, including complaint volume, unanswered complaints, unresolved complaints, failure to address complaint patterns, type of business, time in business, transparent business practices, government action, and more. The A+ through F scale evaluates our complaint resolution process and our prompt communication with customers.
Our reputation is built on our ethical business practices and conducting our business with full integrity. Compliance is a major focus of our company and we invest in our training and continuing educational development programs. We continually strive to stay on the cutting edge of the receivables management industry as members of ACA International.
At MCU Holdings, all of our collection activities comply with the Fair Debt Collection Practices Act (FDCPA) and other applicable rules and laws associated with the debt collection business. If you have a complaint or would like to share feedback with our compliance team, please call Daniel Schindler at 866-432-3368 or email [email protected]. Your feedback helps us to provide the most relevant training to our staff and ensure that we maintain our high standards of service.
About Better Business Bureau
Founded in 1912, the Better Business Bureau is a private, nonprofit organization that strives to promote an ethical marketplace where buyers and sellers trust each other. By instilling consumer confidence and advancing a trustworthy marketplace for businesses in the United States, the BBB builds trust between consumers and businesses by solving problems in the marketplace. It offers free business reviews, complaint resolution services, and many other programs and services.
About MCU Holdings
MCU Holdings is a professional third-party debt collection company providing customized debt collection programs for creditor businesses and best-in-class experiences for consumers. Our main headquarters is located in Coral Springs, FL. Learn more about us on our Facebook page, LinkedIn profile, and our YouTube channel.
