At MCU Holdings, customer service is at the heart of everything we do. From our passion for solving our clients’ needs to our pledge of building and nurturing positive consumer relationships, we demonstrate our commitment to delivering best-in-class service every day.
Comprehensive Client Relationships
MCU provides unmatched services to our client partners. Our attention to detail makes us stand apart from our competitors. We specialize in solutions-driven services while providing customized client programs. We have identified common factors that impact service quality and addressed them through seamless process integrations, creating a single client experience across our organization. Our executive team eliminates barriers to effective communication by assigning a dedicated representative to each client. Representatives establish and maintain strong relationships, reducing client effort and increasing efficiency.
“We started our business with the mindset of putting customer service at the center of all of our daily business activities,” says Mark Fenzel, Owner of MCU Holdings. “As expectations for exceptional service change, we are constantly evolving to keep pace with client needs and consumer demands.”
Dedicated to Excellence
MCU Holdings is different because of the way we treat our consumers. We engage with consumers through empathetic and natural conversation. By providing consistently positive experiences, we build relationships that lead to greater customer satisfaction and growth for our clients’ revenue. Our innovative approach employs a blend of tech-enabled services with personalized, human interactions, giving our consumers options for how they communicate with our team and resolve obligations.
We see that consumers are conducting business over the internet more frequently. For those who prefer digital solutions, we offer online consumer services and resources such as a secure online payment portal and a video series that communicates important information to our consumers. We also provide many financial literacy resources geared toward building healthy money management skills.
Some consumers prefer more personalized, human interaction. Our phone representatives receive regular training and education to make sure that our communication and listening are compassionate, compliant, and focused on helping people meet their financial commitments. Our representatives are available to arrange payment plans and answer questions.
“The entire MCU Holdings staff is dedicated to exceeding expectations,” continues Mr. Fenzel. “We set a high standard for the customer service we deliver and through accuracy, courtesy, and responsiveness, we achieve higher customer satisfaction and positively impact our client’s bottom line.”
An MCU representative is available to help. If you have questions or would like more information, please visit us online at mcu-holdings.com or call us at 866-432-3368 to speak with one of our friendly representatives.